Ink Cabin
Returns, refunds & shipping
Every personalized item is made for your design. If something is wrong with your order, contact Ink Cabin at refund@inkcabin.com so we can review the issue and help put it right.
Shipping & delivery times
Shipping is free to Europe, the UK, and the United States. We ship standard Economy delivery only — we do not offer Express.
We aim to produce and dispatch your custom order within 24–48 hours. Transit time starts after dispatch and is additional to production. These are estimates, not guaranteed arrival dates; busy periods, carrier delays, and customs can affect delivery.
| Destination | Standard Economy |
|---|---|
| Central & Northern EU | 2–4 |
| UK & Ireland | 3–5 |
| Rest of Europe | 4–7 |
| USA | 4–7 |
Checkout shows shipping as Free. See the FAQ for a short version of these terms.
Shipping cost
You are not charged postage at checkout for deliveries to Europe, the UK, or the United States. The product price is what you pay for the item; shipping shows as Free.
US orders include customs processing so you should not owe extra customs duties on delivery. Other destinations may still have import VAT or duties charged by the carrier or customs — those are separate from shipping.
Unavailable shipping destinations
We currently do not ship to Afghanistan, Belarus, Brazil, Cuba, Eritrea, Eswatini, Iran, Iraq, Kosovo, Libya, North Korea, Russia, South Sudan, Sudan, Syria, Tunisia, Ukraine, Venezuela, or Yemen. These destinations are excluded from checkout.
Delivery addresses & shipping changes
Please provide a complete street address, including any apartment number and correct postcode. We cannot deliver to PO Boxes. If your destination is unavailable at checkout, contact us before ordering.
For an address correction before dispatch, email orders@inkcabin.com immediately with your order number. We can review changes before dispatch. Address changes cannot be made after dispatch.
Standard Economy shipments cannot be redirected after dispatch.
Items may arrive in separate parcels, especially products that need protective packaging, such as mugs. Separate orders are not guaranteed to be combined.
Tracking, delays & missing deliveries
Tracking can take 24–36 hours to update after dispatch. International parcels may have gaps between scans while travelling between countries. If tracking has not changed for more than 10 business days, or your estimated delivery window has passed, email orders@inkcabin.com with your order number and tracking details so we can investigate.
If tracking says delivered but you cannot find the parcel, check the delivery address, household members, neighbours, and any collection point or parcel locker. Ask the carrier for the delivery location, then contact us if it remains missing.
Please report a suspected lost parcel promptly, preferably within 30 days of ordering. You do not need to wait for that deadline or the tracking threshold to ask for help. If the delivery estimate extends beyond this period, or the issue becomes apparent later, still contact us. Your statutory rights are unaffected.
Customs & import charges
For deliveries to the United States, customs processing is handled on your behalf, with no additional customs duties or fees due on delivery.
For other international destinations, you are responsible for applicable import duties, taxes, and customs charges unless expressly included in your order. These are separate from the product price. The carrier or customs authority may contact you for payment or further information. Respond promptly to avoid delivery delays.
Personalized products & change of mind
We do not offer change-of-mind returns or exchanges for items made to your personal specifications, except where required by law. Please check your chosen model, size, artwork, spelling, and preview before ordering. This does not affect your rights if an item is faulty, damaged, or does not match your order.
Damaged, misprinted, or incorrect items
Please report quality problems or shipping errors as soon as you notice them, preferably within 30 days of placing your order. Include clear photos or a video showing the problem. For shipping damage, photograph the packaging and shipping label too, if available, and keep the item while we review your claim.
Once we confirm the issue, we will arrange an appropriate remedy, such as a replacement at no additional cost or a refund. A partial refund may be offered where appropriate and agreed with you. We will explain the resolution before proceeding.
If delivery occurs after this reporting period, or you discover a problem later, please still contact us. This reporting request does not limit your statutory rights.
Missing items
Compare the contents with your order confirmation and check whether another parcel is still in transit. Let us know about missing items within 30 days of receiving your order. Tell us which items are missing and whether you would prefer a replacement or refund. We will investigate and confirm the remedy for any items found to be missing.
How to request help
Email refund@inkcabin.com with:
- Your order number and the email address used at checkout.
- The affected item and a short description of the problem.
- Photos or video of any damage, printing issue, or incorrect item.
- Relevant delivery dates and tracking information.
We may request additional information to assess the issue. If a refund is approved, we will confirm its amount and processing details by email.
Contact us before returning anything
Do not send an item back without contacting us first. We will confirm whether a physical return is needed and provide the correct instructions and address. Sending a parcel back does not automatically establish eligibility for a refund.
Parcels returned to sender
An incorrect address, refused delivery, or an unclaimed parcel can cause an order to be returned. Contact us if your tracking shows a return to sender. Additional shipping charges may apply to reship a parcel returned for these reasons; we will confirm any charge before arranging another delivery.
When we contact you about a returned parcel, please reply within 14 days so we can arrange the next step. After that period, the parcel may no longer be available for reshipment. Your statutory rights remain unaffected.
Order changes & cancellations
Contact us as soon as possible after ordering. Once production has started, changes or cancellations may not be possible.
Your consumer rights
This policy does not exclude or restrict rights or remedies that apply under consumer law in your location. Where the law provides different deadlines or remedies, those requirements take precedence over this policy.
Contact
Contact us or email refund@inkcabin.com.