Frequently asked questions

Go to Design Your Own, pick a product type (phone case, desk mat / mouse pad, poster, or mug), choose the model or size, upload your artwork, optionally add text, then drag and zoom until the live preview looks right. Save to basket when you are happy.

We print after you order — there is no premade catalog of other people's designs.

We accept PNG and JPG / JPEG. Aim for about 300 DPI at the real print size so fine detail stays sharp. Lower resolution can look soft when enlarged.

Cover the full print area (including bleed/edges). If the design stops short of the edges, unprinted gaps can show on the finished product.

Upload size limit in the designer is typically up to about 30 MB. Neon RGB colors may print less vibrantly because production uses CMYK.

• Keep important logos and text inside the safe area away from edges and camera cutouts.
• For phone-case text, prefer type larger than about 8–9 pt so it stays readable when printed.
• Solid pure-black backgrounds on cases can show more print defects and may take longer to produce — textured or non-solid backgrounds are safer.
• Screen colors and room lighting change how a print looks; expect some difference between monitor and physical product.

Yes. Artwork you upload is used only to produce your order and is not shown to other shoppers. Packages ship white-labeled (no print-partner branding on the outer packaging).

You must own the rights to your artwork or have permission to use it. Do not upload trademarked brands, logos, or copyrighted material unless you have official approval. You are responsible for the content you submit.

If you are unsure, redesign with your own original art before ordering.

Live catalog today:

• Phone cases — Tough, MagSafe Tough, Snap, Clear, and MagSafe Clear
• Desk mats / mouse pads — Medium and Large (same product)
• Posters — frameless or wooden-framed, matte or semi-glossy finishes
• Mugs — 11 oz (325 ml) white glossy ceramic with wrap-around print

See the homepage for the current list and starting prices.

Our cases support wireless charging when your phone does.

For MagSafe chargers, mounts, and wallets, order a MagSafe case for your iPhone model. Standard cases are not MagSafe rings.

Tough cases use a dual-layer build (shock-absorbing inner + hard outer shell). Snap and Clear cases use durable polycarbonate / clear constructions suited to slim everyday use.

Clear cases can print with transparent areas. Use a PNG with true 100% transparency where you want the case to show through. Near-transparent pixels can print with a white underbase and look cloudy.

Fill the full layout including bleed. Exact pixel templates vary by model; the designer preview is the guide for placement. Recommended working size is on the order of ~892×1789 px at 300 DPI (varies by model).

Recommended working canvas is often around 2000×3400 px at 300 DPI (varies by model). Use PNG or JPG, RGB.

Keep critical graphics in the safe area so they are not clipped by cameras or edges across different models. Color finish on these shells is typically glossy.

One product: a custom printed desk mat that also works as a large mouse pad. Sizes:

• Medium — 28 × 16 in (70 × 40 cm)
• Large — 36 × 18 in (90 × 45 cm)

Print files are full-bleed at 10866×5492 px. Fill the entire template; keep important content inside the safe area. PNG or JPEG, sRGB, about 300 DPI.

Both. Frameless posters ship as the print alone (typically rolled in a protective tube). Wooden framed options include a frame and arrive ready to hang.

Finishes include museum-quality matte and premium semi-glossy paper. Choose size and finish in the designer; the product page lists the options we currently offer.

11 oz (325 ml) white glossy ceramic with a wrap-around print. Upload high-resolution art — mugs are viewed up close, so soft files show more. Cover the printable wrap area in the designer preview before checkout.

Yes. Shipping is free to Europe, the UK, and the United States on every product we sell. Checkout shows shipping as Free — there is no per-item postage added at payment.

We ship standard Economy delivery only. We do not offer Express.

US orders include customs processing so you should not owe extra customs duties on delivery. Other destinations may still have import VAT or duties charged by the carrier or customs — those are separate from shipping.

Production is print-on-demand (we aim to produce and dispatch within 24–48 hours after order confirmation). Transit estimates after dispatch for standard Economy delivery:

• Central & Northern EU — 2–4 business days
• UK & Ireland — 3–5 business days
• Rest of Europe — 4–7 business days
• USA — 4–7 business days

These are estimates, not guarantees. Customs and carriers can add delay. More detail: Returns & Shipping.

We currently do not ship to: Afghanistan, Belarus, Brazil, Cuba, Eritrea, Eswatini, Iran, Iraq, Kosovo, Libya, North Korea, Russia, South Sudan, Sudan, Syria, Tunisia, Ukraine, Venezuela, or Yemen.

United States: customs processing for these shipments is handled so you should not owe extra customs duties on delivery.

Other countries: you are responsible for import duties/taxes unless your order expressly includes them. The carrier or customs may contact you.

PO Boxes are generally not supported — use a full street address.

Tracking appears after the order has been fulfilled and shipped. If tracking stalls or a parcel looks lost, email orders@inkcabin.com (preferably within 30 days of ordering) so we can investigate.

Because items are printed to your design, change-of-mind returns are not offered, except where required by consumer law. Check model, size, spelling, and the live preview carefully before you pay.

Contact refund@inkcabin.com as soon as you notice the problem — preferably within 30 days of ordering. Include photos or video of the issue (and packaging/label for shipping damage when possible).

Once confirmed, we arrange a remedy such as a free replacement or a refund (sometimes a partial refund where agreed). Do not ship anything back until we say a return is needed.

Compare with your order confirmation and check whether another parcel is still in transit. Report missing items within 30 days of receiving the order, tell us what is missing, and whether you prefer replacement or refund.

Email orders@inkcabin.com immediately with your order number. Once production has started, changes or cancellations may not be possible.

We are committed to offering products that meet applicable safety standards, including EU General Product Safety Regulation (Regulation (EU) 2023/988) where relevant.

If a safety issue or recall ever arises, we will notify affected customers with instructions and appropriate remedies (repair, replacement, or refund as applicable). Keep your checkout email accurate so we can reach you.

Manufacturer / compliance details for the physical goods are provided by our EU print manufacturing partner; ask us if you need the current manufacturer identification text for your region.

See Returns, refunds & shipping for the full policy, free-shipping terms, delivery table, restricted destinations, and how to request help.